Shipping policy

Shipping Policy

Effective Date: June 18, 2026

At Brightline Wellness, operated by Brightline Commerce LLC, we specialize in premium wellness and therapy equipment. Because our products are substantial, high-capacity equipment, all orders are shipped using dedicated freight carriers to ensure safe and secure delivery.

Shipping Rates & Tiers
Shipping rates are calculated at checkout based on destination:
Continental United States: $500 flat rate per order
Hawaii, Alaska, & Puerto Rico: $1,000 flat rate per order
International (Select Countries): $2,999 flat rate per order
Rest of World: $4,999 flat rate per order
Optional White-Glove Installation: $4,000 (optional service, arranged separately upon request)

Delivery Method: Curbside Freight
Standard Delivery: All standard freight shipments include curbside delivery (delivered to your driveway or curb). The freight carrier will call or text ahead to schedule a delivery appointment.
Signature Required: A signature is required upon delivery for all freight orders.
White-Glove Delivery: In-home delivery, uncrating, and assembly are not included in standard curbside freight. If you require white-glove setup, please contact us prior to ordering or immediately after purchase.

Order Processing, Lead Times & Freight Transit
Because our specialized equipment is made-to-order and built to precision standards at our manufacturing facility, delivery timelines consist of two distinct phases:

1. Manufacturing & Production Lead Time: 15 to 55 business days (order processing, assembly, testing, and crate packaging).
2. Freight Transit Time: 3 to 10 business days (once handed off to the freight carrier).
3. Total Estimated Delivery Time: 18 to 65 business days from order confirmation.

You will receive email notifications with updates during the production process, as well as a freight tracking number and carrier contact details once your shipment leaves our facility.

Receiving & Freight Inspection Procedure
Please inspect your shipment carefully before signing the delivery receipt:
1. Exterior Inspection: Before signing the Bill of Lading (BOL) presented by the driver, inspect the outer crate or box for any visible damage, punctures, or crushed packaging.
2. Note Damage on BOL: If any visible damage is found, you MUST note "Product Received Damaged" on the driver's delivery receipt before signing.
3. Concealed Damage: If you discover damage after opening the crate, contact support@brightlinewellness.co within 7 days of delivery with photos or video so we can file a claim and resolve it immediately.

Incorrect Address Policy
It is the customer's responsibility to provide a correct and complete shipping address at checkout. Because our equipment ships via dedicated freight carrier, address errors can result in significant delays or additional charges.

If a shipment is returned to us due to an incorrect or undeliverable address, the customer is responsible for the cost of reshipping. If a refund is requested instead of reshipment, only the product cost will be refunded; freight charges are non-refundable.

Lost or Stolen Packages
All freight shipments require a signature upon delivery. If your shipment shows as delivered but you have not received it, please contact us at support@brightlinewellness.co within 7 days so we can open a claim with the freight carrier.

If a shipment is lost in transit and confirmed as such by the carrier, we will arrange a replacement or full refund at no cost to you. Brightline Wellness is not responsible for packages confirmed as delivered and signed for at the address provided at checkout.

Order Changes & Cancellations
Because your order is submitted for manufacturing and fulfillment shortly after purchase, we are unable to modify or cancel an order once processing has begun. If you need to make a change, contact us as soon as possible and we will do our best to accommodate you before processing starts. Once your order has shipped, our standard 30-Day Return Policy applies.

How to Contact Us
For tracking inquiries or shipping questions, please reach out to our team:

Registered Business Address:
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Correspondence Address:
9925 Haynes Bridge Rd, Suite 200 - Mailbox 924
Alpharetta, GA 30022
United States

Email: support@brightlinewellness.co
Phone: (307) 204-6201

Support Channels: Available for live chat or email support.
Response Time: We respond to all inquiries within 24 hours.
Open hours: Monday to Friday: 9:00 AM to 5:00 PM Mountain Time

Legal Entity:
Brightline Wellness is owned and operated by Brightline Commerce LLC.