Refund policy
Returns and Refunds
30-Day Return Policy
We accept returns on eligible items within 30 days of delivery. To be eligible for a return, your item must be in new, unused condition, in its original packaging, and include all accessories.
How to Start a Return
Returns must be initiated by contacting us first at support@brightlinewellness.co or via live chat on brightlinewellness.co. Do not ship any item back before contacting us. Once your return is approved, we will issue a Return Merchandise Authorization (RMA) number and provide the correct return address and instructions. Because our equipment ships via freight, returns are completed by scheduled freight pickup rather than standard mail; our team will coordinate a pickup window with you once your RMA is issued.
Return Method & Item Condition
Return Method: Scheduled freight pickup (non-defective returns) or prepaid freight pickup (defective or damaged returns). Mail-in return is not available due to the size of our equipment.
Item Condition: Item must be new, unused, in its original packaging, with all accessories included, and accompanied by your RMA number.
Return Shipping & Restocking Fees
For non-defective returns (buyer's remorse or change of mind), the customer is responsible for all return freight shipping charges and a 15% restocking fee.
Defective or Damaged Products
If your item arrives defective or damaged, please contact us within 7 days of delivery with photos or video proof. Once verified, we will arrange a repair, replacement, or full refund at zero cost to you (we cover return freight).
Refund Processing Time
Once your return is received and inspected, approved refunds will be credited back to your original payment method within 5–7 business days.
Manufacturer Warranty
Warranty duration varies by product. Please see the individual product page for your item's specific warranty term and coverage details, or contact us and we'll confirm it for you.
International Orders
For orders shipped outside the continental US, the customer is responsible for return freight costs and any applicable customs duties or import fees. Please contact us before initiating an international return so we can confirm the process for your location.
Order Changes & Cancellations
Because your order is submitted for manufacturing and fulfillment shortly after purchase, we are unable to modify or cancel an order once processing has begun. If you need to make a change, contact us as soon as possible and we will do our best to accommodate you before processing starts. Once your order has shipped, our 30-Day Return Policy applies.
How to Contact Us
Registered Business Address:
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Correspondence Address:
9925 Haynes Bridge Rd, Suite 200 - Mailbox 924
Alpharetta, GA 30022
United States
Email: support@brightlinewellness.co
Phone: (307) 204-6201
Support Channels: Available for live chat or email support.
Response Time: We respond to all inquiries within 24 hours.
Open hours: Monday to Friday: 9:00 AM to 5:00 PM Mountain Time
Legal Entity:
Brightline Wellness is owned and operated by Brightline Commerce LLC.